Lalena Herder Customs

Cancellation & Refund Policy

Last updated: August 27, 2026

What this page covers

This page explains how cancellations, deposits, and refunds work for custom draperies, Roman shades, and cleaning or care services from Lalena Herder Customs. It is a plain-language summary. The written quote or order you agree to before work begins is what actually controls. Where this page and that quote differ, the quote controls.

Custom work is made for your window

Draperies and Roman shades made through this business are cut to the measurements of your window, in the fabric you chose. They are not stock items pulled off a shelf. Once fabric is cut to those measurements, it cannot be resold or reused for anyone else's window — that is the fact this whole policy is built around.

Before we cut

If you cancel before your fabric is cut or ordered, you get a full refund of anything you have paid.

After we cut

Once fabric has been cut to your measurements, or ordered specifically for your job, it can no longer be returned or resold to anyone else. If you cancel after that point, the cost of the fabric already cut or ordered, and the labor already done, is not refundable. Anything you paid beyond that is returned to you.

Deposits

Any deposit, and what happens to it if you cancel, is written on your order before you pay it. We do not take a deposit that was not agreed to in writing first, and those terms are never changed after the fact.

If we get it wrong

If a measurement, the fabric, or the workmanship is our mistake, we remake it or refund it — whichever you prefer. That is different from a cancellation on your side; when it is our error, it is on us to make it right.

Cleaning and care services

For drapery, rug, and upholstery cleaning, if there is a problem with the work performed, tell us and we will make it right — by redoing the work or refunding what you paid for that service. This does not cover damage, staining, or wear that was already present in the item before it was cleaned.

If we cannot complete your order

If we are unable to complete your order for a reason that is ours, anything you have paid is returned to you in full.

How long a refund takes

A refund is issued back the way you paid, as soon as we can process it. We will tell you when to expect it.

How to reach us

Lalena Herder Customs
Livingston, New Jersey
Phone: (862) 703-6857

Calling is the fastest way to reach her about a cancellation, a deposit, or a refund.

Changes to this page

This page may be updated. When it is, the “Last updated” date above changes. A change here never applies backwards to an order you already placed — your order is governed by the quote you agreed to at the time.

Not legal advice

This page is written in plain language and is not attorney-drafted. It describes how cancellations and refunds are handled. It is not legal advice, and nothing here limits any consumer-protection rights you have under law.